It’s been a while since I’ve answered questions from the mailbag. Unfortunately I think two of the topics are going to sound like a broken record because they are topics I talk about quite often.
Name Your Software
I continue to be baffled by users who are completely unable to name the product about which they have a question. There is no such product as “Corel X3” or “Corel X5” or anything else where all you provide is the name of a company that makes software. Feel free to insert Adobe or Microsoft with a random version number and it is the same thing. Please read Why Is It So Difficult For Users to Name Their Software.
Sometimes the users are asking a question about how to do something in a product. There are times I can guess what they are asking about, but oftentimes there is no way to know without the name of the software. Other times users are asking about one of our products. Unfortunately no attempt is made to name the product that there is just no way to guess. This frustrates me as I want to provide help and I’m sure it frustrates the person asking when I have to ask for more information.
Some of you are probably grumbling and making excuses about why you can’t provide the actual name of the software. It isn’t that hard! Just do it and it makes things easier for all of us.
Backup Your Computer
I frequently talk about hardware and software to backup your computer. Many of you still don’t ever backup your computer. I had a call last week from someone really upset about losing something when unfortunately they had done absolutely nothing to backup their computer. If you have never had a hard drive fail (or get eaten by malware), you are very lucky. It will happen to you. You will lose a lot of data. You will be very upset. So quit making excuses and backup your computer regularly starting right now!
Need some suggestions for software and hardware? Please read Network Attached Storage (NAS) Secures Data and Backup, Seagate Portable 2TB USB Backup Drive and Disconnect Backup Drives to Protect Data.
New Service Offered
We haven’t really talked a lot about it, but we added a new service on our site last week. People have often asked me about what I’m going to be doing now that I will not be writing any new CorelDRAW books. Behind the scenes we have been providing a variety of Web services for clients, we just hadn’t really listed it on our site as a service. If you need some help with Web solutions, please get in contact with us and allow us to help you!