Solving Stability Problems Requires Detailed Information

November 29, 2012

A couple of days ago I provided you with 11 Free Tutorials to Prevent CorelDRAW From Crashing. I got feedback from a reader claiming that Corel needs to address stability problems in CorelDRAW implying that I didn’t think there were problems. There isn’t software out that doesn’t have bugs, so I’m certainly not going to deny they exist.

Every time I hear someone saying “when I do this, it crashes,” I’m reminded of the old doctor joke with the punchline “don’t do that.” First, make sure you do what you can to keep your system in good working order (the 11 Free Tutorials post) and that alone should minimize crashes. Then it is a case of documenting exactly what causes the problems.

Let’s look at an example that someone asked me about recently. This user said that every time they printed to one of their output devices, CorelDRAW would crash. I asked what happened if they printed to another output device and the same files never crashed. What caused the instability, CorelDRAW or the driver for the output device? There is no way for me to know and the only way Corel could prove it would be to have that exact output device and driver for testing. If I had to guess, I think the driver is the issue.

There are always a litany of questions asked by tech support personnel so that they know as much as possible about a specific crash. In the case of CorelDRAW, they’ll often want to know exactly what you were doing as well as have a copy of the file being used when the crash happened. If they are going to fix a real problem, the first step is to re-create the problem. My experience over the years tells me that it can sometimes be almost impossible to re-create some problems and therefore it is difficult to truly “fix” what may be wrong.

I also remember situations where a user would cause the same problem over and over. A common request of users is to reset their workspace to defaults. This particular user was so flustered to not have their custom workspace that they would immediately re-import the workspace. Guess what, the custom workspace was the problem! See Never Import Workspaces From a Previous Version for more details on this type of problem.

There is no doubt more that Corel can do to improve stability going forward. Just understand that if you are the one running into these problems, make sure to give detailed information on everything possible so the true problem can be found. Make sure you also keep your system in good working order and I bet you find things will be a lot less problematic. I’m very serious when I say that crashing is incredibly rare for me in CorelDRAW and Corel PHOTO-PAINT and that is because I follow the advice in those tutorials as a way to prevent problems.

Post Discussion

0 Comments

Submit a Comment

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

You May Also Like…

Don't Share Facebook Scam Posts and How To Spot Them

Don’t Share Facebook Scam Posts and How To Spot Them

Facebook has been in the news a lot lately for not doing enough to stop misinformation. Today I want to described one specific type of post that continues to show up from time to time and people are still falling for it. Let's look at one I...

Read More

Ransomware Attacks

Tips to Protect Yourself From a Ransomware Attack

Ransomware has been all over the news recently. First it shut down an important pipeline on the East Coast of the US and then meat processing plants. Criminals have been hitting these high-profile targets because they often lead to huge paydays....

Read More

Lori Greiner Addresses The Coronavirus Crisis

The Sharks Address The Coronavirus Crisis

I've been a fan of the Shark Tank television show since the first season. Some of the companies presenting have turned into huge hits and some of them seem like crazy ideas. Along the way there are tidbits of business advice. In a recent...

Read More

Foster D. Coburn III

Foster D. Coburn III is author of 13 best-selling books on CorelDRAW and has been a contributor to numerous technology and graphics-related magazines. Foster has taken many projects, including this Web site, from the early design stage through to a finished piece. He has been a featured speaker at many graphics conferences. His first Web site was built in 1995 and he has been working exclusively in WordPress since 2013.

Recent Posts

Pro WordPress Help

WordPress Web design

Graphics Unleashed Donations

$
Personal Info

Donation Total: $5