If You Don’t Like the Answer, Asking the Question Again Won’t Help

January 8, 2015

Have you ever heard the saying that if you don’t like the answer you are given to ask the question again? I think that is the case sometimes with questions I receive asking for help.

We recently had someone ask us a question as a comment to a blog post. Within minutes, the same question was posted on the Graphics Unleashed Facebook page. A day later the question was asked yet again in an e-mail. Each time the question was asked, we answered in less than five minutes. Either the person ignored the responses or simply didn’t like the answer.

The exact question posted on the Graphics Unleashed Facebook page said “Have you ever written anything to fix Corel Suite X6 so that thumbnails display again?”. Let me first remind you all once again that there is no such product as “Corel”. It is a company name. In this case, I did understand that the user meant CorelDRAW but it usually isn’t obvious.

I have indeed written about this and a link to the CorelDRAW Thumbnails, MysticThumbs and ROMCat post was provided in the response each time. Within that post are three suggested solutions and I’ll go over each of them again in this post. Before I do, I want to point out that there is a search box at the top of each page of our site. When someone asks “have you written about xyz”, I will almost always use the search box to search for it myself. May I ask that you do that search yourself before asking as it will save both of us time? Below is a screen shot of the exact search I did to answer this question. The post listed above was the first result of that search.
Unleashed Search Box

Now let’s talk about the three answers provided in that post. The first explained how to uninstall and reinstall the Windows Shell Extension provided by Corel Corporation that controls the display of thumbnails. It is mentioned that software such as anti-virus utilities should be turned off as they can interfere with a successful installation. Other software on your computer can also interfere. Since my computer setup is not the same as yours, I can’t list what software could be interfering for you. If you absolutely must get it to work, you are welcome to call Corel’s Technical Support team. Yes, they will likely charge you for the call. I can tell you that the thumbnails work just fine for me and the solution I wrote has worked when I implemented them on a client’s system.

I don’t work for Corel. I don’t get paid by Corel. I am not a programmer. I simply document steps that I have proven to work on the systems where I have tested the steps.

The other two solutions in the post were to use software not provided by Corel. First is the ROMCat clip art utility which costs $5. No, it won’t show thumbnails in Windows Explorer as that it not what it is designed to do. The other solution is MysticThumbs which adds thumbnail support for many file formats to Windows Explorer. It costs $25 for personal use/$29 for business use and is well worth every penny not just for supporting CDR thumbnails, but for all the other formats it supports. It seems users don’t like these solutions simply because they have a cost. To them, the only valid solutions have no cost.

So how much time are you willing to spend beating your head against the wall trying to find that “free” solution? In many cases the least expensive solution can be the one with a cost because it saves a massive amount of time in the long run. I don’t know about you, but my time is very valuable.

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Foster D. Coburn III

Foster D. Coburn III built his first Web site in 1995 and he has been working exclusively in WordPress since 2013. He has used the Divi theme exclusively since 2015. Earlier in his career he was the author of 13 best-selling books on CorelDRAW and has been a contributor to numerous technology and graphics-related magazines. Foster has taken many projects, including this Web site, from the early design stage through to a finished piece. He has been a featured speaker at many graphics conferences.

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