I’ve told you in the past couple of days about how Windows Update KB2753842 will cause some fonts to stop working in a number of programs. To fully understand this problem, please read the previous posts Windows Update KB2753842 Will Make Some Fonts Stop Working and More Details on Windows Update KB2753842 Breaking Some Fonts. Windows XP users are finding it difficult to locate the update for removal. I will try my best to explain how to find it so it can be removed.
Start by going to Control Panel and loading the Add/Remove Programs applet. You will see a screen shot similar to the one below. I have circled the important things to find in various colors and will discuss them below the screen shot.
Start by looking at the option I have circled in Red. You must have Show Updates checked.
Now scroll down to find the main heading labeled “Windows XP – Software Updates” that I have circled in blue.
If you look at the far right of the dialog box, you will see the date each update was installed as I have circled in green. The update we are trying to find, KB2753842, was released on December 11, 2012 so you are looking for that date or later. Note that the updates are listed by the date they were installed. So the last updates installed will be at the bottom of the list. That doesn’t mean the very end of all installed programs as there are other programs that are likely below this section.
Lastly we are looking for the update with KB2753842 in the name. I have circled the name of an update in purple. No, I didn’t circle the one we are trying to find as it is not installed on this computer.
Hopefully this will help those of you using Windows XP to find KB2753842 and get it removed so that all of your fonts will once again work in all of your software.
For some reason, after Microsoft automatically installed KB2753842 it did not show up in my add remove screen even though I had show updates turned ON. I took it out of the registry manually and then re-installed it. Presto, it was in the add remove screen; I then uninstalled it, BUT, I still have the same problem in CorelDraw. If I start CorelDraw using compaibility mode WIN98 and change from enhanced view to normal view, I can see everything that should be in my file, BUT I cannot work with it as I could before. AND, even though I can see everything, it will not print everything; it only prints what I see in enhanced view, namely graphics, no curved text. I will jack with it tomorrow, but I am in BIG trouble as I have a number of client jobs waiting and I cannot revise them. Also, if I uninstall KB2753842 than go to windows update and do a custom search for updates, it comes back and shows no updates needed ZERO. Did Microsoft take it out of the updates? Any help is appreciated. Thanks in advance.
Yes, Microsoft has removed the update because of all the problems it caused.
I wish I had an answer for why you didn’t see the update. Did you reboot before looking for it? Some updates don’t complete installation until a reboot occurs.
I also have no explanation for why things still aren’t working for you in CorelDRAW. It sounds as if the update isn’t truly uninstalled. As I’ve said in previous posts, I don’t have a Windows XP machine to test and now the update isn’t even available to test. It would be a very last resort, but it may be as ugly as completely re-installing the operating system and software.
I do not see in in add & remove in the control panel. I have it checked to see updates. I then did a search in the computer for that update & it said that it was in systems 32 so I deleted it & rebooted and I still can not use my open fonts. I run XP. I had no problem getting rid of the update in my Windows 7 computer. What do I do
As I’ve said in previous comments, I do not have a Windows XP machine available for testing. Even if I got one now, the update has been pulled. I do not have any further details on how to remove this horrible update.
It would be a very drastic step, but the only sure way I know to get things back to normal is to reinstall the operating system and software. I’m sure there is a better way, but I just don’t have XP to find out.
Thanks for the info on here. I use CorelDRAW in manufacturing and printing and thought maybe a particular font had corrupted or something. Then monday I found that all my open type fonts were gone. After a quick panic and a search I found on here how to resolve the issue. Once again thanks.
Thnx Firend.u r genious
i have this problem las 6 days i m very upset for this prblem
i really thankfull you helping me.
Thank you so much for the info, I started putting all my work into the adobe products because I could not see the font in Corel. BIG HASSLE and time wasted.
I was able to remove the update, but I’m not sure how to “hide it” so it will not auto update the next time around. Could you please explain how to hide it? Unless, of course, it won’t auto update because Microsoft has changed it to an “optional” update. Thank you!
If you right-click on the update, you should be given the choice to hide it.
doesn’t Microsoft thoroughly test stuff before release..or are we the guinea pigs? kb2753842 screwed up our business for a whole day, every computer (about 8 computers) were not functional until the IT guy made it in here. Start testing out your crapdates before releasing them Microsoft!!!
Installed corel 11 on windows 10 – the type 1 fonts are listed but are not useable – worked grat in XP – any suggestions?
CorelDRAW 11 is not supported on Windows 10. You need to update to a much newer version of CorelDRAW.