I’ve told you in the past couple of days about how Windows Update KB2753842 will cause some fonts to stop working in a number of programs. To fully understand this problem, please read the previous posts Windows Update KB2753842 Will Make Some Fonts Stop Working and More Details on Windows Update KB2753842 Breaking Some Fonts. Windows XP users are finding it difficult to locate the update for removal. I will try my best to explain how to find it so it can be removed.
Start by going to Control Panel and loading the Add/Remove Programs applet. You will see a screen shot similar to the one below. I have circled the important things to find in various colors and will discuss them below the screen shot.
Start by looking at the option I have circled in Red. You must have Show Updates checked.
Now scroll down to find the main heading labeled “Windows XP – Software Updates” that I have circled in blue.
If you look at the far right of the dialog box, you will see the date each update was installed as I have circled in green. The update we are trying to find, KB2753842, was released on December 11, 2012 so you are looking for that date or later. Note that the updates are listed by the date they were installed. So the last updates installed will be at the bottom of the list. That doesn’t mean the very end of all installed programs as there are other programs that are likely below this section.
Lastly we are looking for the update with KB2753842 in the name. I have circled the name of an update in purple. No, I didn’t circle the one we are trying to find as it is not installed on this computer.
Hopefully this will help those of you using Windows XP to find KB2753842 and get it removed so that all of your fonts will once again work in all of your software.