State the Correct Version Number

August 18, 2011

A few months ago I told you about the lack of information provided by a number of users who simply say “It Doesn’t Work“. One of the most basic things you should supply is the name of the software and the version you are using. A pet peeve of mine is users who either don’t know what version they are using or post the wrong version.

For example, a user may say they are using “CorelDRAW 5”. Keep in mind that CorelDRAW 5 was released in 1994 and won’t run properly on any recent version of Windows. I realize the user probably meant CorelDRAW X5, but I always have to ask to clarify as it greatly influences the answer. Other users get so caught up with using X that they use it in places where it shouldn’t be used. For example, they claim they are using CorelDRAW X2. No such product exists.

The best answer is to give the full version number you are using. In CorelDRAW or Corel PHOTO-PAINT, select Help | About to get a dialog box with the full version number. Not only does it have the major version number, it also tells whether or not service packs are installed. If you are asking about a problem solved by a service pack, the answer is very easy….install the service pack. As an example, the full version number of CorelDRAW X5 with SP3 installed would read “”. Similar dialog boxes are in most software.

When you are asking for help, you need to help the people offering to help you. If you don’t provide the information in advance, they have to ask for information. This will delay getting help and it may mean that some people don’t even want to try helping. Getting the right name and version number of the software is the first piece of information.

Post Discussion


Submit a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

You May Also Like…

Tech News Digest Graphics Unleashed

Tech News Digest for June 7, 2024

New laptops, free piano, scam texts, smart antibiotic, browsers, Lunar Lake, Pixel 9, Jeep EV, solar storms and giant crabs. My week has been filled with the revamping of Web sites. Some are projects where I am not involved and some are things I need to complete...

View Full Post
Tech News Digest Graphics Unleashed

Tech News Digest for May 31, 2024

Kobo, Spotify, fake phishing emails, bionic eye, Copilot, cement, iPhone 16 Pro Max, Porsche 911 EV, baby names and the boogeyman. Those are just a few of the headlines in this week’s news. Before we get to the headlines, I have some personal news to share. This...

View Full Post

Foster D. Coburn III

Foster D. Coburn III built his first Web site in 1995 and he has been working exclusively in WordPress since 2013. He has used the Divi theme exclusively since 2015. Earlier in his career he was the author of 13 best-selling books on CorelDRAW and has been a contributor to numerous technology and graphics-related magazines. Foster has taken many projects, including this Web site, from the early design stage through to a finished piece. He has been a featured speaker at many graphics conferences.

Recent Posts

Web Design Blog

Build Divi WordPress Site
WordPress Site Care
Divi Tools
Graphics Unleashed Logo